1. Domain Dispute Resolution Policy
2. Transfer Dispute Resolution Policy
In any dispute relating to Inter-Registrar domain name transfers, Registrars are encouraged to first of all attempt to resolve the problem among the Registrars involved in the dispute. In cases where this is unsuccessful and where a Registrar elects to file a dispute, the registrar will follow procedures laid down under ICANN’s Transfer Dispute Resolution Policy (TDRP).
For complaints being filed at the Registry operator level, please send an email to email@example.com.
List of Approved Transfer Dispute Resolution Providers can be found here – http://www.icann.org/en/help/dndr/tdrp/providers